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BOOK SUMMARY :

Exploring three rich cases across three countries this book shows how government organizations need their clients to contribute time and effort to co producing public services and how organizations can better elicit this work from them by providing good client service and appealing to theirengaging public sector clients from service delivery to co production john alford copenhagen business schooluniversity of copenhagen 24 april 2014get this from a library engaging public sector clients from service delivery to co production john alford this book examines three cases to show how government organizations need their clients to contribute time and effort to co producing public services and how organizations can better elicit this work co production is a practice in the delivery of public services in which citizens are involved in the creation of public policies and services it is contrasted with a transaction based method of service delivery in which citizens consume public services which are conceived of and provided by governmentsengaging public sector clients this page intentionally left blank engaging public sector clients from service delivery to co production john alford professor of public sector management university of melbourne and australia and new zealand school of government australia

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